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FrontRange Delivers New IT Service Management Solution 5.0.2 to Global Market

PLEASANTON, Calif.--(BUSINESS WIRE)--May 12, 2005--


Several Languages of New Version of ITIL(R) Compatible Modular Product Provides Global Extension of HEAT(R) Capabilities and Business Strategy Alignment with Best Practices for IT Processes



FrontRange Solutions extended global access of its new modular IT Service Management (ITSM) solution with a new version and languages including English, German, Russian and Polish. French and Chinese will be made available soon. The new release of ITSM 5.0.2 from FrontRange, a global leader in IT service management, voice application, and CRM solutions for growing and distributed enterprises, is designed to improve the performance of IT and support organizations for new customers as well as offer additional modules to increase functionality for HEAT(R) customers.

Michael McCloskey, CEO of FrontRange remarked, "We will continue to add significant new functionality and languages to our new offerings to extend users' access as well as our global reach." Said McCloskey, "These solutions, to be introduced over the course of the year, will offer our customers an exceptional opportunity to obtain enterprise-class functionality at an exceptional value."

McCloskey continued: "This release provides a huge market opportunity for FrontRange in both our installed base, as well as new markets that were previously addressed by legacy enterprise players. With 8,000 customers worldwide utilizing our HEAT product line, customers can extend their current functionality by adding our new ITIL(R)-based modules. In addition, with seven new ITIL(R)-verified modules, we have an enormous opportunity to attack new markets at an aggressive price-point."

Essex Police has purchased FrontRange IT Service Management for its 5,500 Police staff to drive forward an IT best practice project based on the IT Infrastructure Library (ITIL) principles. As part of a national program, all UK Police IT Departments are encouraged to adopt ITIL best practice to increase IT efficiency and reduce the total cost of IT ownership. By adopting best practice, Essex Police expects to increase IT availability and further improve support to staff in their daily roles and therefore provide a better service to the public. The new working practices will enable the IT support and infrastructure team to take a proactive approach to IT service delivery. "FrontRange IT Service Management is the backbone for our best practice roll out, which means the IT team will have the framework to be proactive. In other words, we will prevent IT becoming an issue for our users," said Kim Karacolak, who is leading the Incident Management team within the IT Department, Essex Police. "Because ITSM was developed with ITIL in mind, customizations should be kept at a minimum, saving both time and money to the project."

Within the advanced solution framework, FrontRange codifies experience and best practices for delivering a valuable IT solution that has characteristics of high application functionality, fast time to deploy, high ease of use, and with low total cost of ownership. New updates to ITSM 5.0.2 include:

-- Localization releases in English, German, Polish and Russian. ITSM 5.0.2 in Chinese and French will soon be available.

-- Dashboard enhancements offering real-time access to data to meet each user's specific needs.

-- Licensing Module enhancements allowing for robust monitoring and license management.

"ArchiText is delighted to assist FrontRange to help them release the ITSM solution family in different languages," said ArchiText President and CEO, Hans Fenstermacher. "Their focus on increasing their international market penetration and preserving customer loyalty is testimony to the importance that language plays in the successful release of multilingual products worldwide."

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.




FrontRange Solutions Inc.
Victoria Rios, 719-532-7348
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Bob Dirkes, 847-279-0022




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