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May 12, 2005 11:36 AM US Eastern Timezone
FrontRange Delivers New IT
Service Management Solution 5.0.2 to Global Market
PLEASANTON,
Calif.--(BUSINESS WIRE)--May 12, 2005--
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Several
Languages of New Version of ITIL(R) Compatible Modular Product Provides
Global Extension of HEAT(R) Capabilities and Business Strategy Alignment
with Best Practices for IT Processes
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FrontRange
Solutions extended global access of its new modular IT Service Management
(ITSM) solution with a new version and languages including English, German,
Russian and Polish. French and Chinese will be made available soon. The new
release of ITSM 5.0.2 from FrontRange, a global leader in IT service
management, voice application, and CRM solutions for growing and
distributed enterprises, is designed to improve the performance of IT and
support organizations for new customers as well as offer additional modules
to increase functionality for HEAT(R) customers.
Michael
McCloskey, CEO of FrontRange remarked, "We will continue to add
significant new functionality and languages to our new offerings to extend
users' access as well as our global reach." Said McCloskey,
"These solutions, to be introduced over the course of the year, will
offer our customers an exceptional opportunity to obtain enterprise-class
functionality at an exceptional value."
McCloskey
continued: "This release provides a huge market opportunity for
FrontRange in both our installed base, as well as new markets that were
previously addressed by legacy enterprise players. With 8,000 customers
worldwide utilizing our HEAT product line, customers can extend their
current functionality by adding our new ITIL(R)-based modules. In addition,
with seven new ITIL(R)-verified modules, we have an enormous opportunity to
attack new markets at an aggressive price-point."
Essex Police
has purchased FrontRange IT Service Management for its 5,500 Police staff
to drive forward an IT best practice project based on the IT Infrastructure
Library (ITIL) principles. As part of a national program, all UK Police IT
Departments are encouraged to adopt ITIL best practice to increase IT
efficiency and reduce the total cost of IT ownership. By adopting best
practice, Essex Police expects to increase IT availability and further
improve support to staff in their daily roles and therefore provide a
better service to the public. The new working practices will enable the IT
support and infrastructure team to take a proactive approach to IT service
delivery. "FrontRange IT Service Management is the backbone for our
best practice roll out, which means the IT team will have the framework to
be proactive. In other words, we will prevent IT becoming an issue for our
users," said Kim Karacolak, who is leading the Incident Management
team within the IT Department, Essex Police. "Because ITSM was
developed with ITIL in mind, customizations should be kept at a minimum,
saving both time and money to the project."
Within the
advanced solution framework, FrontRange codifies experience and best
practices for delivering a valuable IT solution that has characteristics of
high application functionality, fast time to deploy, high ease of use, and
with low total cost of ownership. New updates to ITSM 5.0.2 include:
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Localization releases in English, German, Polish and Russian. ITSM 5.0.2 in
Chinese and French will soon be available.
-- Dashboard
enhancements offering real-time access to data to meet each user's specific
needs.
-- Licensing
Module enhancements allowing for robust monitoring and license management.
"ArchiText
is delighted to assist FrontRange to help them release the ITSM solution
family in different languages," said ArchiText President and CEO, Hans
Fenstermacher. "Their focus on increasing their international market
penetration and preserving customer loyalty is testimony to the importance
that language plays in the successful release of multilingual products
worldwide."
About
FrontRange Solutions
FrontRange
Solutions develops award-winning software and solutions used by more than
130,000 companies and over 1.2 million users worldwide to manage a wide
variety of business relationships and provide exceptional service. FrontRange
product families, designed specifically for small-to-medium-enterprise
(SME) and distributed enterprise organizations include: GoldMine(R) for
business relationship management, team-based contact management and sales
forces automation solutions; IT Service Management with HEAT(R) and ITIL(R)
standards-based modules for complete service management; and IP Contact
Center for reduced telephony costs and increased agent productivity,
streamlined customer service and communications; and Infrastructure Management,
which provides the ability to optimize the full lifecycle of a company's
assets. Customers representing 44 percent of the Fortune 100 and 76 percent
of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities,
Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp,
Bank of America, and Turner News Network. For more information, call (800)
776-7889 or visit www.frontrange.com.
GoldMine,
HEAT and other FrontRange Solutions products, brands and trademarks are
property of FrontRange Solutions USA Inc. and/or its affiliates in the
United States and/or other countries. Other products, brands and trademarks
are property of their respective owners/companies.
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